Guide

Short, specific answers to the things that decide whether an order works out.

5 entries

Your question is not here?

The help centre answers questions about a specific order — delivery, a return, a payment. If it does not answer yours, write to us.

Sizing differs from boutique to boutique. Measure yourself once, save it to your account, and read the size table on every product.

14 days to withdraw from the contract, and two years of the boutique answering for a faulty item. Two different rights, two different deadlines.

Linen creases by nature, viscose shrinks in hot water, wool hates the spin cycle. A short guide to the fabrics you will meet in boutiques.

It shows the cut and proportions on a figure. It will not measure you and it does not replace the size table — worth knowing before you click.

Who is behind the shop, what "verified purchase" means, and the signals worth a question before you click buy.