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Find answers about orders, returns, shipping, and your account. Can't find what you need? We're here to help.
Help assistantBeta
Answers at once, any time. When needed, it hands your matter to a person.
Below you'll find the most common topics. Each boutique sets its own return and shipping rules—check your order confirmation or the boutique page for details.
Choose a topic to learn more or go directly to the relevant page.
Track your orders in Account → Orders. For order-specific questions, contact the boutique or our support team.
Track ordersReturn and shipping policies are set by each boutique. Check the order confirmation or the boutique's page for details.
Returns policyWhat selling costs, what you need to register and when you get paid – answered on the page for sellers.
Questions from boutiquesOur support team typically replies within 1–2 business days. Send us a message and we'll get back to you.
Contact supportTrack your orders in Account → Orders. For order-specific questions, contact the boutique or our support team.
Return and shipping policies are set by each boutique. Check the order confirmation or the boutique's page for details.
Update your profile, addresses, and preferences in Account → Profile.
At least 14 days from delivery — that is the statutory right of withdrawal. A boutique may give you longer, and the exact window is stated on the product page and in your order.
No. A return is you changing your mind. A complaint is an item that does not match the contract, and you have two years from delivery for it — it has its own form and its own deadlines.
The methods available to you are listed in the checkout, where you choose how to pay – they depend on the delivery country. What you see on the product page is the price you pay — VAT is already inside it.
Fill in your measurements once in your account and the size adviser recommends a size on every product page, using that boutique's own size chart and what other buyers said about the fit.
It shows a garment on a body before you buy: on our model (no account needed), on a photo of you, or on the 3D model you build. Every image is generated by AI and says so.
Yes. Tick "invoice" in the checkout and give the company name and tax number; the invoice is issued for that order.
Because each boutique packs and sends its own parcel. The basket summary breaks the cost down per parcel, and the free-delivery threshold counts each boutique's part separately.
