Returns

Return and refund rules are set by each boutique. Here's how it works and how to request a return.

Return policies are set by each boutique. After placing an order, you will receive confirmation with the boutique's return and refund details.

To request a return, go to Account → Orders, open the order, and use the contact option for that boutique or contact our support team.

How returns work

Conditions and deadlines vary by boutique. Always check your order confirmation or the boutique's page for the exact policy.

Each boutique defines its own return window, acceptable condition, and refund process. Details are in your order confirmation.

Your confirmation email and Account → Orders show the return and refund terms that apply to each order.

Go to Account → Orders, open the order, and use the contact option for that boutique. Or contact our support and we'll help.

Open your orders to start a return or get in touch with our support team if you need help.

You have 14 days from delivery to withdraw without giving a reason. That is the statutory minimum; a boutique may give more, never less.
The exact return window for your order is shown in your account, next to that order: it depends on the boutique that shipped it.
A refund follows within 14 days of receiving your statement; the seller may wait until the item or proof of return shipment arrives.
A complaint about a faulty item is a SEPARATE right: it runs for two years and is not limited by the withdrawal deadline.