We use cookies to provide essential services and analytics. You can change your preferences at any time. List of cookies
A complaint is not a return. The 14-day return is your right to withdraw without giving a reason. A complaint concerns a faulty item or one that does not match the contract, and runs for two years.
The seller — the boutique you bought from — is liable for the goods conforming to the contract. That liability lasts two years from delivery, and throughout those two years the fault is presumed to have existed at delivery.
A complaint is not limited by the boutique return window or by the 14-day withdrawal period; it is a separate right.
If something on our side does not work — your account, search, AI tools, Premium or billing — file a complaint with the form. You will get a case number and we will reply within 14 days; no reply by then means the complaint is accepted.
If a complaint is not resolved to your satisfaction, you can use out-of-court routes to pursue your claim.
Taking part in an out-of-court procedure is voluntary for both sides.
Any listing, review or answer can be reported with the Report button next to it. We review the notice and give reasons for our decision, per articles 16 and 17 of the Digital Services Act.
Complaints contact: support@boutiqverse.com
