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What is not allowed and on what basis, which measures we apply, how quickly we handle notices and how to appeal a decision. Every moderation decision cites a rule from this list.
Version of 2026-10-22 · this document in a machine-readable format (JSON)
Decisions about content shared on the Platform (listings, reviews, questions, messages, profiles) are taken by a person. We use no automated tools to detect, assess or hide this content.
Automated filter of conversations with the AI stylist
Messages to the AI stylist and its replies are checked automatically by a language model running on our server (Qwen3Guard) or, when the consent screen names OpenAI, by OpenAI's content filter. The filter stops content about violence and crime, sexual and unethical content, and attempts to get around the stylist's rules. A stopped message never reaches the model and the stylist replies that it cannot help with that. For messages about self-harm the stylist gives helpline numbers and does not count them as a breach. After three stopped messages within a day the conversation with the stylist is paused for 24 hours; this does not affect the account or shopping. The filter does not cover content published on the Platform. If you think the filter stopped a message by mistake, write to us through the contact form and a person will check it.
Illegal content
Content that breaks the law or the rights of others, including personal rights.
Basis: Platform Terms of Service § 8 ust. 1 · Applies to: content (listings, reviews, questions), customer accounts, boutiques
Counterfeit goods
Offering or advertising goods bearing a counterfeit trade mark.
Basis: Platform Terms of Service § 8 ust. 1 · law: art. 305 ustawy — Prawo własności przemysłowej · Applies to: content (listings, reviews, questions), boutiques
Infringement of intellectual property
Photos, descriptions, marks or designs used without the right holder's consent.
Basis: Platform Terms of Service § 8 ust. 1 · law: ustawa o prawie autorskim i prawach pokrewnych; ustawa — Prawo własności przemysłowej · Applies to: content (listings, reviews, questions), boutiques
Unsafe product
Goods that do not meet safety requirements or are subject to a recall. Buyers from the last 6 months are informed of the recall.
Basis: Platform Terms of Service § 8 ust. 1 · law: rozporządzenie (UE) 2023/988 w sprawie ogólnego bezpieczeństwa produktów (GPSR) · Applies to: content (listings, reviews, questions), boutiques
Misleading content
False or misleading information about goods, prices or the seller.
Basis: Platform Terms of Service § 8 ust. 1 · law: ustawa o przeciwdziałaniu nieuczciwym praktykom rynkowym · Applies to: content (listings, reviews, questions), boutiques
Review that breaks the review rules
A review not based on a purchase, about other goods, paid for or manipulated. Reviews are never removed for being negative.
Basis: Platform Terms of Service § 8 ust. 2–4 · law: art. 7 pkt 25 i 26 ustawy o przeciwdziałaniu nieuczciwym praktykom rynkowym · Applies to: content (listings, reviews, questions)
Hate speech or harassment
Content inciting hatred, insulting or harassing other people.
Basis: Platform Terms of Service § 8 ust. 1 · law: art. 256 i 257 Kodeksu karnego; art. 23 i 24 Kodeksu cywilnego · Applies to: content (listings, reviews, questions), customer accounts
Personal data or image without consent
Disclosing someone else's personal data or image without their consent.
Basis: Platform Terms of Service § 8 ust. 1 i 10 · law: RODO; art. 81 ustawy o prawie autorskim i prawach pokrewnych (wizerunek) · Applies to: content (listings, reviews, questions), customer accounts
Child sexual abuse
Material depicting the sexual abuse of minors. We remove it within 24 hours and notify law enforcement.
Basis: Platform Terms of Service § 8 ust. 1, § 9 ust. 9 · law: art. 200 i 202 Kodeksu karnego; dyrektywa 2011/93/UE · Applies to: content (listings, reviews, questions), customer accounts, boutiques
Frequently providing manifestly illegal content
After a warning: suspension of the account for 7 days, then for 30 days, and as a last resort closure of the account.
Basis: Platform Terms of Service § 9b ust. 1 i 4 · law: art. 23 ust. 1 aktu o usługach cyfrowych · Applies to: customer accounts, boutiques
Frequent manifestly unfounded notices or appeals
After a warning: the person's notices and appeals are not processed for 7 days, then for 30 days.
Basis: Platform Terms of Service § 9b ust. 2 i 4 · law: art. 23 ust. 2 aktu o usługach cyfrowych · Applies to: customer accounts
Legal obligation, court order or authority decision
A measure needed to comply with the law, a court order or an authority's decision, or to avert a direct threat to safety.
Basis: Platform Terms of Service § 9b ust. 6 · Applies to: content (listings, reviews, questions), customer accounts, boutiques
Counterfeit, unsafe or prohibited goods
Breach of the boutique's warranties, including offering counterfeit, unsafe or unlawful goods, or prohibited goods and content.
Basis: Terms for Boutiques § 17 ust. 2 lit. a–b · Applies to: boutiques
Serious breach of duties towards customers
In particular not fulfilling orders, not answering complaints or not making refunds.
Basis: Terms for Boutiques § 17 ust. 2 lit. c · Applies to: boutiques
False boutique data
False, incomplete or outdated data, or loss of trader status.
Basis: Terms for Boutiques § 17 ust. 2 lit. d · Applies to: boutiques
Payment arrears towards the operator
Arrears of more than 30 days despite a demand for payment.
Basis: Terms for Boutiques § 17 ust. 2 lit. e · Applies to: boutiques
Acting to the detriment of customers or the operator
Including manipulating reviews, attempts at unauthorised access, or urging a customer to buy the same goods off the platform to avoid the commission.
Basis: Terms for Boutiques § 17 ust. 2 lit. f · Applies to: boutiques
Reasonable suspicion of a crime
Reasonable suspicion of a crime connected with the use of the platform.
Basis: Terms for Boutiques § 17 ust. 2 lit. h · Applies to: boutiques
For repeated violations, measures against an account escalate in this order:
Every moderation decision can be appealed free of charge, electronically, within 6 months of its delivery. The appeal is decided by a person who took no part in the decision, never solely by automated means.
Independently of the appeal, you may choose a certified out-of-court dispute settlement body (Article 21 of the Digital Services Act). Its decision is not binding.
The decision does not close the way to the courts.
A boutique may also file a complaint in the panel and use mediation under the Terms for Boutiques.
